all about baeve

What makes baeve different?

baeve is the love child of two women who were tired of standing in the skincare aisle, frantically googling what a ceramide actually is, whether collagen really does anything, and if they should be concerned that there's copper in their serum.

We started baeve because we believe skincare shouldn't feel like a chemistry exam. You deserve to know exactly what you're putting on your skin, what it does, why it's in there, and whether it's actually right for you.

That's why our website doesn't follow the industry's "less is more" approach. Instead of vague claims and trendy buzzwords, we give you the information you need to make informed decisions, not just impulse purchases.

And the education doesn't stop once you hit "Add to Cart."

Every product comes with its own easy-to-understand information card, so you never have to wonder how to use it. You'll find:

  • What the product is
  • What it does
  • How it benefits your skin
  • Which skin types it's best for
  • Exactly how and when to use it

Our goal isn't just to sell skincare. It's to help you understand it, so you can build a routine that actually works for you.

We believe educated customers make better skincare decisions. We'd rather help you buy the right product than convince you to buy more products.

How do you pronounce baeve?

It's bay-v, babe ♡

Who are the faces behind baeve?

We're Gaby and Michaela, and we're so happy you're here with us.

You can learn more about us here, or on our socials, @baeveofficial.

you & your skin

Where should I start?

That all depends on you, sweet cheeks.

Whether you've never touched a serum in your life or you're the friend everyone asks for skincare recommendations, we've got you.

If you're just starting out, or you've fallen down the skincare rabbit hole and have no idea what's actually working anymore, we recommend getting back to basics. A good cleanser, moisturiser and sunscreen are the foundation of every great routine. If your skin is happy there, you can always build from it (a toner is a nice bonus, but not an essential.)

Every product on our website includes clear, easy-to-understand information about what it does, who it's for, and how to use it, so you don't have to decode ingredient lists or rely on TikTok trends.

Already know your niacinamide from your peptides? Go wild. Browse by brand, product type, skin type/condition, and dive into the detailed product information we've put together for every single item.

Still feeling overwhelmed? Let us do the thinking. Check out our custom skincare routines, designed to take the guesswork out of building a routine that suits your skin.

One last thing: the best skincare routine is the one you actually stick to. Consistency beats a bathroom full of half-used products every time.

How do I find out my skin type?

We recommend washing your face with a cleanser (or just water if you don't have one) and waiting for 30 minutes. Don't apply any products after washing!

How your skin feels will help you understand your skin type.

If your skin feels:

  • greasy (or a thin film has developed) - you likely have oily skin
  • greasy in only the areas of your nose bridge and forehead, and dry in others - you likely have combination skin
  • dry and tight - you likely have dry skin
  • neither too greasy or tight - you likely have regular (or balanced) skin
  • warm, flushing, itchiness or sore - you likely have sensitive skin (if you are in major discomfort, we suggest you consult a professional dermatologist or physician asap!)
  • if your reaction is more serious than the above, consult a professional to understand if it's something such as eczema, rosacea, or psoriasis

Once you know what skin type you are, you can search our products based on this information, or if you'd like for us to do all the research for you - we can prepare a custom skincare routine that suits you!

How do I know if the product suits my skin?

Every product page includes a dedicated section that tells you exactly which skin types the product is designed for. You'll also find a handy graphic in the product photos, so you can see at a glance whether it's best suited to dry, oily, combination, sensitive or normal skin.

But we don't stop there.

Each product page also explains what the product does, the key ingredients inside, how to use it, and any other information we think will help you decide whether it's the right fit for your skin.

Still not sure? That's completely normal. Skincare isn't one-size-fits-all. If you're feeling stuck, check out our custom skincare routines or get in touch—we're always happy to help point you in the right direction.

What is a product information card, and why do I need one?

Every product you purchase comes with its own Product Information Card, because we believe the learning shouldn't stop once you've checked out.

Think of it as your skincare cheat sheet.

On one side, you'll find what the product is, what it does, who it's best suited for, and why it's worth a spot in your routine. Flip it over, and you'll find simple, step-by-step instructions on how to use it, when to use it, and where it fits into your routine.

No more trying to remember what you read online or searching for instructions weeks later. Just clear, practical guidance whenever you need it.

Because skincare is a whole lot easier when you know exactly what you're doing.

products

Where are your products from?

We wholesale straight from Korea and Japan, and they're shipped to you from our location in Boorloo (Perth), Australia!

What is a custom routine?

We’re glad you asked!

At baeve, we know skincare can feel overwhelming, especially when you’re busy and trying to navigate hundreds of incredible Korean and Japanese products without the time (or energy) to figure out what actually works.

That’s where we come in.

We create a completely custom skincare routine tailored just for you, using only the products we stock. Once you place your order, you’ll receive a detailed skin questionnaire straight to your inbox. This helps us understand your skin type, concerns, and goals so we can build a routine that actually works for you.

Your custom routine will then be carefully curated and delivered straight to your door, along with easy-to-follow information cards explaining each product and a personalised routine card showing exactly how to use everything step by step.

Simple, personalised, and stress-free skincare.

Visit our Custom Routine page to get started.

How long will it take my custom routine to arrive?

We know you're excited, we are too!

Once you've completely the questionnaire (emailed to you after purchase), we will take approximately 2 business days to review your answers and put together your new routune. The delivery times will depend on which option you selected at checkout.

If you haven't received the email with the link to the questionnaire, make sure to get in touch with us as soon as possible!

Am I able to submit a product request to you?

We love that you want to be part of our journey!

If you’d like us to stock a specific product, you can let us know by filling out our contact form.

While we can’t guarantee that we’ll be able to bring every requested product in, we carefully review all suggestions and do our best to explore what’s possible.

To stay in the loop, make sure you’re subscribed to our emails so you’ll be the first to know about new product drops and restocks.

shipping & returns

How much does shipping cost?

Standard shipping is available at a flat rate of $15.95, and is free on all orders over $70!

Express shipping is available at a flat rate of $18.

How long will my order take?

All orders are shipped from Boorloo (Perth), Western Australia.

Orders (excluding Custom Routines) will be processed and dispatched within 3 business days.
Custom Routines may take up to 5 business days to process.

You will receive an email advising when your order is making it's way to you.

Standard - between 2 to 8 days* from dispatch
Express
- 1 to 4 days* from dispatch

For up-to-date information on shipping timeframes, please visit the Australia Post website.

*timeframes may vary.

How do I track my order?

Once orders are dispatched, you'll be emailed a tracking number which you can use on the Australia Post website.

Can I cancel my order?

In the event you need to cancel your order, please complete the contact form as soon as possible.

We will not be able to cancel your order if it has been processed.

What if my order is damaged or lost?

We really hope this doesn't happen, but if you think your order has been lost in transit or it has arrived significantly damaged, please contact us as soon as possible.

Does baeve ship internationally?

At this time we aren't offering shipping to our international friends! Watch this space.