contact us
Have a questions about a product? Stuck on what suits your skin? The team at baeve are always ready and willing to help you with any questions you have.
Fill out the form below, send us an email at hello@baeve.com.au, or reach out on our socials!
Contact form
frequently asked questions
How do I find out my skin type?
We recommend washing your face with a cleanser (or just water if you don't have one) and waiting for 30 minutes. Don't apply any products after washing!
How your skin feels will help you understand your skin type.
If your skin feels:
- greasy (or a thin film has developed) - you likely have oily skin
- greasy in only the areas of your nose bridge and forehead, and dry in others - you likely have combination skin
- dry and tight - you likely have dry skin
- neither too greasy or tight - you likely have regular (or balanced) skin
- warm, flushing, itchiness or sore - you likely have sensitive skin (if you are in major discomfort, we suggest you consult a professional dermatologist or physician asap!)
- if your reaction is more serious than the above, consult a professional to understand if it's something such as eczema, rosacea, or psoriasis
Once you know what skin type you are, you can search our products based on this information, or if you'd like for us to do all the research for you - we can prepare a custom skincare routine that suits you!
Where are your products from?
We wholesale straight from Korea, and they're shipped to you from our location in Boorloo (Perth), Australia!
How do I know if the product suits my skin?
Every product page includes a dedicated section that tells you exactly which skin types the product is designed for. You'll also find a handy graphic in the product photos, so you can see at a glance whether it's best suited to dry, oily, combination, sensitive or normal skin.
But we don't stop there.
Each product page also explains what the product does, the key ingredients inside, how to use it, and any other information we think will help you decide whether it's the right fit for your skin.
Still not sure? That's completely normal. Skincare isn't one-size-fits-all. If you're feeling stuck, check out our custom skincare routines or get in touch—we're always happy to help point you in the right direction.
What is a product information card, and why do I need one?
Every product you purchase comes with its own Product Information Card, because we believe the learning shouldn't stop once you've checked out.
Think of it as your skincare cheat sheet.
On one side, you'll find what the product is, what it does, who it's best suited for, and why it's worth a spot in your routine. Flip it over, and you'll find simple, step-by-step instructions on how to use it, when to use it, and where it fits into your routine.
No more trying to remember what you read online or searching for instructions weeks later. Just clear, practical guidance whenever you need it.
Because skincare is a whole lot easier when you know exactly what you're doing.
How long will my order take?
All orders are shipping from Boorloo (Perth), Western Australia.
Standard - between 2 to 8 days* from dispatch
Express - 1 to 4 days* from dispatch
For up-to-date information on shipping timeframes, please visit the Australia Post website.
*timeframes may vary.
What is a custom routine?
We’re glad you asked!
At baeve, we know skincare can feel overwhelming, especially when you’re busy and trying to navigate hundreds of incredible Korean and Japanese products without the time (or energy) to figure out what actually works.
That’s where we come in.
We create a completely custom skincare routine tailored just for you, using only the products we stock. Once you place your order, you’ll receive a detailed skin questionnaire straight to your inbox. This helps us understand your skin type, concerns, and goals so we can build a routine that actually works for you.
Your custom routine will then be carefully curated and delivered straight to your door, along with easy-to-follow information cards explaining each product and a personalised routine card showing exactly how to use everything step by step.
Simple, personalised, and stress-free skincare.
Visit our Custom Routine page to get started.