Have a questions about a product? Stuck on what suits your skin? The team at baeve are always ready and willing to help you with any questions you have.

Fill out the form below, send us an email at hello@baeve.com.au, or reach out on our socials!

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frequently asked questions

How do I find out my skin type?

We recommend washing your face with a cleanser (or just water if you don't have one) and waiting for 30 minutes. Don't apply any products after washing! 

How your skin feels will help you understand your skin type. 

If your skin feels: 

  • greasy (or a thin film has developed) - you likely have oily skin 
  • greasy in only the areas of your nose bridge and forehead, and dry in others - you likely have combination skin 
  • dry and tight - you likely have dry skin 
  • neither too greasy or tight - you likely have regular (or balanced) skin 
  • warm, flushing, itchiness or sore - you likely have sensitive skin (if you are in major discomfort, we suggest you consult a professional dermatologist or physician asap!) 
  • if your reaction is more serious than the above, consult a professional to understand if it's something such as eczema, rosacea, or psoriasis

Once you know what skin type you are, you can search our products based on this information, or if you'd like for us to do all the research for you - we can prepare a personalised skincare routine that suits you! 

Where are your products from?

Our range is made up of Korean and Japanese skincare that we’ve carefully selected, researched and tested before bringing it into baeve.

Everything is then shipped to you from our location in Boorloo (Perth), Australia.

How do I know if the product suits my skin?

Every product page tells you which skin types and concerns it’s best suited for, so you can quickly see whether it makes sense for your skin.

You’ll also find clear information on what the product does, the ingredients worth knowing about, how to use it, and where it fits into a routine.

And if you’re still not sure, that’s what we’re here for. Skincare isn’t one-size-fits-all, and you shouldn’t have to guess your way through it.

You can always get in touch for a little guidance, or let us take care of the whole thing with a personalised skincare routine.

What is a product information card, and why do I need one?

Every product you purchase comes with its own Product Information Card, because our job doesn’t stop at checkout.

Think of it as your skincare cheat sheet.

On one side, you’ll find what the product is, what it does, who it’s best suited for, and why it’s worth a spot in your routine. Flip it over and you’ll find simple, step-by-step instructions on how to use it, when to use it, and where it fits into your routine.

No vague directions. No trying to remember what you read online. No Googling instructions weeks later.

We’ve already done the research, so you don’t have to.

Just clear, practical guidance whenever you need it.

How long will my order take?

All orders are shipped from Boorloo (Perth), Western Australia.

Standard - between 2 to 8 days* from dispatch
Express
 - 1 to 4 days* from dispatch

For up-to-date information on shipping timeframes, please visit the Australia Post website.

*timeframes may vary.

What is a personalised skincare routine?

We’re glad you asked!

Skincare shouldn’t feel like a second job. Between figuring out your skin type, comparing ingredients, working out what goes with what, and choosing from hundreds of incredible Korean and Japanese products, it can get overwhelming very quickly.

That’s where we come in.

Tell us about your skin, your concerns, your lifestyle and what you want from your routine, and we’ll do the rest. We’ll handpick a personalised skincare routine from the products we stock, making sure everything works together and actually makes sense for you.

Your routine is then delivered straight to your door with Product Information Cards for each product and a personalised Routine Card showing you exactly what to use, when to use it and in what order.

No endless research. No guesswork. No trying to become a skincare expert overnight.

That’s our job.

Visit our Personalised Skincare Routine page to get started.